Showing posts with label monthly pass. Show all posts
Showing posts with label monthly pass. Show all posts

Friday, December 20, 2013

The disintegration of the Waiheke Fullers monthly pass - AT's response

This is what I got in response from Auckland Transport, 18 days after sending the initial email:
Subject: Fullers Monthly Passes
Customer Reference Number: CAS-145438

Thank you for your feedback regarding the pending changes to Fullers Monthly Pass services.  At the outset I apologise for the delay in responding to your queries.

The Waiheke Ferry Monthly Pass was implemented some years ago when Fullers and NZ Bus were owned by the same parent company, which is no longer the case.  With the transition to AT HOP, Fullers and NZ Bus along with other operators have taken the opportunity to review the commercial arrangements they have in place with each other for some products that allows travel with different operators on one ticket, as they each transition to the new system. 

While the new system could accommodate such passes, in this case NZ Bus and Fullers have decided not to continue with the city based bus travel component on the Waiheke Ferry Monthly Pass.  Auckland Transport is aware this affects a small number of people who have been utilising the features of this Pass and our contact centre staff will be happy to assist commuters in working out the most cost effective travel option.  However, I can confirm the Waiheke Ferry Monthly Pass will continue to offer unlimited travel on all Waiheke Bus Company services.   

Fares for the Waiheke Island ferry service are set by Fullers, Auckland Transport is not responsible for these fares as this is not a subsidised service.

At this stage bus and train travel in the city may require ferry commuters to have two payment methods for travel – an AT HOP card and a Fullers Galaxy ticket.  Auckland Transport acknowledges these changes may bring increased costs for some commuters however we are currently working with Fullers to introduce more products to the AT HOP card which incorporate Ferry travel including daily and monthly passes.  Customer can sign up to receive the latest updates regarding AT HOP on our website here:
I trust this information is of use to you.  Thank you again for taking to the time to provide your feedback to Auckland Transport
In summary: suck it up, Waiheke rich bitches. If you can't afford to live/commute, move back to the mainland. Fullers again gets off scot-free, with revenue intact and no commercial consequences for pissing all over its customers. Life in the capitalist monopoly world with a compliant regulator is sweet.

Wednesday, July 17, 2013

Fullers ticketing to change

I only found out this morning thanks to a casual remark by a fellow commuter but, from next month, the monthly pass will be split into two options: a regular monthly pass you purchase before the 1st and valid for a calendar month on ferries and buses, and a 30-day pass you can buy at any time but only covers ferry travel.
What you need to do is re-register with Fullers (have your picture taken to be issued a new pass) soon as the queues will be massive to register.
It's all to do with swiping technology that will be brought in.
No word on whether the passes will be swipable on the Hop machines on Auckland buses.
Nor on whether there will be any pricing differences between the two options. Will it be another opportunity for Fullers to up the monthly pass price with the fob off that you can always get a cheaper 30 day one?
Also, it's unclear whether you an buy a monthly pass after the 1st of the month.
As things usually go with the introduction of new technology, expect queues and delays for registering and swiping. A relief is that you can actually buy your pass online in the future.
The PR about this major change and upheaval has been woeful so far. See if you can get through the prose on their website.
Now how about that onboard wi-fi they've been promising us for a year now?

Sunday, March 24, 2013

The Summer's atrocious service now to be charged to Waihekeans

After an atrocious Summer for passenger experience on Fullers ferries, with several vessels more than occasionally out of service, Quickcat laid up for a Summer rest and multiple smaller boats overloaded to cope with the crowds wanting to share the buzz on the island, the cash flow must have been a bumper one, judging by the TV performance of the company's CEO on Campbell Live the other day, swatting away any criticism of being an overpriced monopoly sucking on the supergold card subsidy teat. Now that Quickcat is back in service, with an expensive engine repaired, the costs have to be recouped lest the Souter kids go hungry, the monthly pass fare in April is set to rise by 10% to $355 $350, according to the Fullers fares website.

Saturday, February 2, 2013

Summer madness continues

That awfully nice lady at the Fullers sales counter way back in late October told me the monthly passes for November and December would be discounted by $30 as an "early Christmas present". The pleasantness continued in January when the fare was kept at $325.
But February loomed - and still no sign of Quickcat returning to service - and I was dreading that nice nice lady would take away my Christmas present. When my fellow passengers bought their February passes, the price had indeed gone up to $355. I held off to late on January 31st to buy mine and I was incredulous that I was charged only $325. I asked the young man at the Auckland counter twice to confirm it and yes, he assured me, that was the correct fare.
Cue to chaos, no doubt, when the Fullers CEO made a U-turn on the fare rise, and now everybody who bought an overpriced pass can claim a refund. Make sure you do!

Meanwhile on the water, Saturday morning's 11am sailing from town had about 5 boats on the run to cope with demand. Many people arrived on Waiheke after midday. A glorious Summer season, marred by you-know-who.