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4 hours ago
Thank you for the feedback about your friend’s experience on board one of our bus services. Please ask your friend to contact me to supply us with the relevant details so that we can carry out an investigation. Our normal practice in these events is to conduct a proper examination of the situation and act on the results of it.
We can only assume at this point that the matter was an innocent mistake on the part of our driver, which was one of the possibilities you raised. Mistakes do happen and in the normal course of events the passenger directly involved would take the matter up with the driver at the time. You also made the point that a possible explanation for the event might be fraudulent behaviour. Fraud is a serious matter and we have a zero tolerance policy toward it which is why I wish to investigate the allegation.Throughout our business we have instituted procedures to counter fraudulent use of the SuperGold card use. We instance the fact that passengers who want to travel by ferry must show their Super Gold cards when buying a ticket and again when boarding the ferry. People might find having to show their cards twice an inconvenience but it does demonstrate that we are serious about following the rules to the letter. It is in the interests of everybody that we protect the Super Gold card scheme as it currently stands because it provides great benefits to New Zealanders over 65 years.We have already bought your communication to the notice of the authorities and if you could get your friend to contact us I will be providing Auckland Transport with a report on the incident – which again is standard procedure in these events.Thank you for passing this information on to us you can assist us by asking your friend to contact me.